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Services from evaluation through initial setup are at no charge. Quick development at low cost drives open-source software. Users also benefit from additional support options, which might include an in-house resource or a local resource on a part-time, as-needed basis.

One support option is direct from Online News Site, either as-needed or as a monthly subscription. For educational and other not-for-profit organizations, ongoing services remain free.

As an option to the contact form, Online News' telephone is +1 541 351 3010 in the Pacific time zone.

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